Our Returns Policy
We want all of our customers be happy with the products they buy from us, but if you need to return something there are some conditions:
- You have had the items for 14 working days (not including weekends or bank holidays) or less after the day you receive the products
- The items are in their original condition and unopened ready for resale by Grorite Horticultural Supplies
- If returning faulty goods, they must be returned in full. The replacement will be a like-for-like swap.
- The purchaser is not a business or company that has bought the goods with the intention of re-selling them to a third party
When you receive delivery, please check the following:
Check that the outer packaging is not damaged in any way. If the outer packaging of your order is damaged, please make a note when signing for them. This will enable us to carry out a speedy swap if goods have been damaged in transit.
Check and test all the goods in your order and notify us within 5 days of any item that has been damaged in transit. We will usually require that these items are returned to us within 10 days of you receiving them so that we can scrutinise them and make any necessary claim with the courier.