Our Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Nothing in this policy affects your statutory rights.

To be eligible for a return, your item must be in the same condition that you received it, unopened, uninstalled and unused, and sealed in its original outer packaging. You’ll also need the receipt or proof of purchase.  

To start a return, you must contact us at info@grorite.co.uk. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We recommend you send items back fully tracked, insured and with protective wrapping. You will be asked to provide a tracking number. Until you have confirmation that we accept the return, the order will remain the property of the purchaser. 

The purchaser must not be a business or company that has bought the goods with the intention of re-selling them to a third party.

Following us authorising your return, you are responsible for returning your item(s) within 14 days. Any return received after 14 days will not be accepted and your return request will be closed. 

The buyer is responsible for all shipping charges in the event of a non fault return or cancellation. 

In the event that your return does not arrive back to us, does not arrive to us in the condition it was purchased in or arrives to us damaged, the purchaser is responsible for making a claim with the courier they used for the return transit.

You can always contact us for any return question at info@grorite.co.uk.

 

Damages and receiving issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You are required to visually inspect the package received at the time of delivery for any signs of damage PRIOR to accepting and signing for it. If you discover any signs of damage, you must inform the courier IN WRITING at the time you sign for it. In this instance you MUST keep all packaging in case of a claim. If a claim for damage is pursued packaging and photos will need to be kept until the claim is finalised. We will not be able to accept returns for items damaged in transit where you have signed for it without mentioning damage. Damage will be deemed to have been caused by the purchaser subsequently to accepting the delivery.

The buyer is responsible for all shipping charges in the event of a non fault return or cancellation. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@grorite.co.uk.